Account Manager

Start Date: 11/15/2021 | Department: Sales | Reports To: Dina Kessler

Job Description

The responsibilities of an Account Manager are to manage existing customer relationships and grow the revenue within those existing accounts. They will also be responsible for bringing in new business. They will interact with the customer and production in response to inquiries, concerns, and requests about services being performed.  The AM is responsible for fulfilling customer orders providing great service and ensuring jobs go out on schedule and accurately.   

Job Requirements

  • Interact directly with the customer either by telephone, electronically, or in-person
  • Respond quickly to customer and production requests
  • Obtain and evaluate all relevant information to handle inquires and complaints
  • Direct any unresolved issues to upper management
  • Generate all paperwork for the process of getting jobs into production
  • Communicate with internal departments about customers work
  • Attend daily production meetings
  • Verify mailing lists for the work being performed
  • Receives customers’ requests by telephone or e-mail, analyzes requests, provides information requested or identifies who can best provide the information, and routes the request to the proper person
  • Tracks status of jobs through production
  • Have basic knowledge of mailing specifications, paper specifications, and USPS guidelines.
  • Maintain all files for project packets
  • Filling of completed job orders
  • Quality check and approve jobs before shipping
  • Confirm shipping information including address, type of delivery location, timing, product
  • Communicate with the production manager and operation manager any special job requests including paper, production style, shipping, mailing, and anything out of the standard processing
  • Follow up with clients on orders shipped to ensure they received them and are happy with the work
  • Closeout orders and email invoices
  • Any task assigned by the supervisor
  • Invoice clients and collect payments on time
  • Learn all the mailing specs to handle client requests and make sure products go out accurately at the best postage rate
  • Sell additional product lines to existing accounts


  • High school diploma, general education degree, or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of Microsoft outlook, excel, word
  • Knowledge of administrative procedures, typing, filing,
  • Minimum of 1-year experience working in Direct mail

Physical Demands

  • Ability to lift 30 lbs. 
  • Must be able to walk the production floor to follow up on jobs throughout the day. 
  • Able to sit for a period to answer emails, calls and attend meetings. 
  • Occasional attending of meetings offsite with clients or for training. 

Interested in a career?

If you are interested in joining our team and you have that internal drive to grow with a company that is thriving and expanding, fill out this short form below.

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